Terms & Conditions

These terms apply to all chauffeur services booked with Prestige Chauffeurs(Prestige Chauffeurs Pty Ltd). By making a booking you agree to these terms. If you are booking on behalf of someone else, you confirm you have their authority to do so.

Quotes and bookings

A quote is based on the details you provide, including pickup and drop-off locations, date, time, passenger numbers and any special requirements. A booking is confirmed once we accept it and send you a confirmation. If your requirements change, the price may be adjusted and we will confirm any change with you.

Payment

Payment is made through our secure reservation system. Prices are in Australian dollars. Additional charges may apply for extras confirmed at or after booking, such as extended waiting time, extra stops, tolls, parking, airport fees or changes to the route.

Changes and cancellations

If you need to change or cancel a booking, please contact us as early as possible. Cancellation charges may apply depending on how much notice you give and the type of service booked. The cancellation terms that apply to your booking are set out on your quote and confirmation. We may cancel a booking in exceptional circumstances, in which case we will offer a suitable alternative or a refund of any amount paid for that booking.

Waiting time and airport pickups

A period of complimentary waiting time is included with your booking. Additional waiting time is charged at the applicable rate confirmed on your quote. For airport transfers we monitor your flight where you provide the flight number, and time the pickup to your arrival. To help us find you quickly, please provide accurate flight and contact details and keep your phone reachable on arrival.

Your responsibilities

• Provide accurate pickup, drop-off and contact details when booking
• Be ready at the agreed pickup time and location
• Advise us in advance of luggage, child seat or accessibility requirements
• Ensure passengers wear seatbelts and follow reasonable requests from the chauffeur
• Not carry anything illegal or dangerous in the vehicle

Vehicles and passengers

We will provide the class of vehicle booked or, if that vehicle is unavailable, a vehicle of an equivalent or higher standard. Passenger and luggage capacity must not exceed the safe limits of the vehicle. Smoking is not permitted in our vehicles.

Damage and lost property

A cleaning or repair charge may apply if a vehicle is soiled or damaged during your booking beyond normal use. We take care with personal belongings but are not responsible for items left in the vehicle. If you leave something behind, contact us and we will make reasonable efforts to return it.

Delays and events beyond our control

We plan every journey to arrive on time and allow for typical Sydney traffic. We are not liable for delays or losses caused by events beyond our reasonable control, such as extreme weather, road closures, accidents, breakdowns or other disruptions.

Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent permitted by law, our liability for any claim relating to a booking is limited to re-supplying the service or refunding the amount paid for that booking. We are not liable for indirect or consequential loss.

Privacy

We handle your personal information in line with our Privacy Policy.

Governing law

These terms are governed by the laws of New South Wales, Australia.

Contact us

For any question about these terms or your booking, contact Prestige Chauffeurs at reservations@prestigechauffeurs.com.au or 1300 665 045.