Privacy Policy

Prestige Chauffeurs (Prestige Chauffeurs Pty Ltd, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information when you use our website or book a chauffeur service with us. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

We collect the information we need to arrange and deliver your journey, including:

• Your name, phone number and email address
• Booking details such as pickup and drop-off addresses, date, time and passenger numbers
• Flight or vessel details you provide for airport and cruise transfers
• Any preferences or special requirements you share with us (for example child seats or accessibility needs)
• Correspondence when you contact us by phone, email or the enquiry form

Payment is processed through our secure reservation provider. We do not store your full card details on this website.

How we use your information

We use your personal information to:

• Prepare quotes and confirm, manage and deliver your bookings
• Communicate with you about your journey, including pickup timing and changes
• Respond to your enquiries and provide customer support
• Manage your account with our reservation system
• Meet our legal, tax and insurance obligations
• Improve our website and services

Disclosure of your information

We do not sell your personal information. We only share it where it is necessary to deliver your service or where we are required to by law, including with:

• The chauffeur assigned to your booking, so they can complete your journey
• Our booking and payment provider (MyLimoBiz / Limo Anywhere), which processes reservations and payments on our behalf
• Service providers who help us operate our business, such as IT and email providers, under confidentiality obligations
• Government or regulatory bodies where disclosure is required by law

Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site so we can improve it. These tools may collect information such as your device type, browser, pages viewed and general location. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.

Data security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Access to booking information is limited to those who need it to provide your service. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.

Retention

We keep your personal information only for as long as we need it for the purposes described in this policy, or as required by law, after which it is securely deleted or de-identified.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always available on this page, with the date it was last updated shown above.

Contact us

For any privacy question or request, contact Prestige Chauffeurs at reservations@prestigechauffeurs.com.au or 1300 665 045. Our office is at Level 4/95 Pitt St, Sydney NSW 2000.